Emergency Services - CNA/Unit Secretary

Qualifications

Education/Certification: High school graduate or equivalent.  Successful completion of a certified nursing assistant program. Current BLS.  

Experience: Emergency Department preferred  

Equipment/Technology: Basic computer and typing skills. Operate vital sign monitoring devices, EKG and manual B/P equipment and use a glucometer.  

Language/Communication: Has the ability to communicate effectively and clearly with many different people (patients, families, visitors, members of the interdisciplinary team and others).  

Mathematical Skills: Basic math.  

Mental Capabilities: Able to adapt and adjust to changes in patient load and needs in a tactful positive manner.  

Interpersonal: Ability to work well with others.

Performance: Carry out necessary duties and responsibilities as described below.  

Physical Demands

For the minimum physical demands required to complete the essential functions for this position, including vision, hearing, repetitive motion and environment, see the Duties and Responsibilities below. 

Duties and Responsibilities

Emergency Services CNA/Unit Secretary  

1. Provides basic nursing care that includes actions that meet psychosocial needs and communication needs within the nursing assistant’s scope of practice. 
2. Serves as department receptionist, receiving and transmitting messages  (personal, telephone, computer) or inquiries to the appropriate destination. 
3. Performs other general administrative duties as required (e.g., emails, filing,  ordering supplies, etc.).  
4. Responsible for (or assists with) data input using EMR, staffing and charge capture systems, electronic bed board, charge entry and charge reconciliation. 
5. Performs stocking of the nurse servers in patient rooms and specialty carts or areas on a routine basis.  
6. Assists in maintenance of equipment as needed.  
7. Orders departmental non-medical supplies as needed.  
8. Assists with maintenance of scheduling and various operational processes as directed by Supervisor/Manager.  
9. Setup/cancel patient appointments as directed.  
10. Transport patients, blood, specimens and other items as needed. 
11. Notifies appropriate licensed personnel when patient complains of pain or vital signs or intake and output are less than or greater then acceptable ranges. 
12. Documents patient’s vital signs appropriately in the patients chart. 
13. Demonstrates ability to communicate to the RN any observed changes in patient status and responses. Maintains awareness of the needs of the pediatric,  geriatric and general patient population.  
14. Provides explanation to patient and family prior to administering care to patient;  answers questions within scope of practice.  
15. Communicates appropriately and clearly to nurse, co-workers and physicians. 
16. Demonstrates an ability to be flexible, organized and function under stressful situations.  
17. Performs all aspects of patient care in an environment that optimizes patient safety.  
18. Manages and operates equipment safely and correctly.  
19. Is attentive to call lights and patient needs.  
20. Coordinates and performs patient care under the direct supervision of an RN 
21. Demonstrates use of universal precautions at all times.  
22. Adheres to dress code; appearance is neat, clean and within facility standards. 
23. Completes annual education requirement. 
24. Maintains patient confidentially at all times.  
25. Reports to work on time when scheduled and completes work within designated times.  
26. Wears identification while on duty, uses computerized punch time system correctly.  
27. Attends annual review and department in-services, as scheduled. 
28. Attends at least 85% of staff meetings annually; read all monthly staff meeting minutes.  
29. Represents the organization in a positive and professional manner. 
30. Actively participates in performance improvement and quality improvement activities.  
31. Completes in-services and returns in a timely manner.  
32. Attends annual review and department in-services, as scheduled. 
33. Required to check emails and be responsible for its content at least once per week.  
34. Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and  procedures, supporting the organization’s corporate integrity efforts by acting in  an ethical and appropriate manner, reporting known or suspected violation of  applicable rules, and cooperating fully with all organizational investigations and  proceedings.  
35. Delivers customer service and/or patient care in a manner that promotes  goodwill, is timely, efficient and accurate.  
36. May perform additional duties of similar complexity within the organization, as  required or assigned.

For a more detailed description of the physical demands and the work environment for our Emergency Services CNA/Unit Secretary position, please review this PDF.